CANCELLATIONS/ NO-SHOW POLICY
FUTURE INDIVIDUAL TRAVEL RESERVATIONS
Flexible cancellation
To offer maximum flexibility, Individuals can make amendments or cancellation 48 hours prior to the date of arrival without any cancellation fees. If cancelled within 48 hours of your arrival date, the total price of the reservation will be charged as a cancellation fee. Full prepayment will be taken 2 days prior to arrival, credit card payments will incur 2% surcharge. If your booking is made within 48 hours of arriving at the hotel, you will be charged on the day of booking.
Prepaid Rate Reservations
Full prepayment will be taken at the time of booking and is non-refundable in the event of cancellation.
Group Reservation Cancellation Policy
Please note that any reservations that is more than 3 rooms is considered as a Group Reservation and is subject to our Group Reservation Cancellation Policy.
- Any rooms in your allotment that is not required, will be released from the allotment without penalty 30 days prior to the reservation date.
- A 50% deposit is due 30 days prior to the reservation date.
- Any cancellation less than 30 days and more than 14 days prior to the reservation date will incur 50% of the accommodation fee.
- Any cancellation 14 days or less prior to the reservation date will incur 100% penalty of the accommodation fee.
No-Show Policy
In case you fail to arrive for your reservation, the full price of the reservation will be charged as a cancellation/no-show fee.
Children’s Policy
There are no accommodation discounts for children.
- Cots are $30 per night to hire
- Children age less than 13 – breakfast at 33% discount of adult meal Contract Rate
PLEASE NOTE THAT ALL CANCELLEATIONS MUST BE IN WRITING TO THE HOTEL RESERVATIONS TEAM reservations@christchurchcityhotel.co.nz
Coronavirus (Covid-19)
In the event of Coronavirus related travel restrictions being implemented, the Hotel will initiate an extenuating circumstances policy. These restrictions include but are not necessarily limited to:
- The New Zealand government implementing regional, national, or international travel restrictions due to a COVID-19 outbreak.
- New Zealand or the Marlborough region entering COVID-19 Alert Level 3 or 4.
- The customer’s country of origin implementing international travel restrictions.
- The customer returning a positive COVID-19 test within 30 days of arrival.
- Airline or wholesale cancellation of services due to COVID-19.
The extenuating circumstances policy allows the Hotel to waive certain booking conditions. The Hotel will hold deposits and allow date changes for up to 6 months from the original date of arrival.